Returns and Refunds

Our products ship from our fulfillment partner's warehouse overseas, so we resolve most problems with photos rather than asking you to post items back. We would rather be clear about what we can do than promise something we cannot deliver.

Contact us first

If something is wrong with your order, contact us before sending anything anywhere. Please do not return an item unless we have asked you to in writing.

Damaged items

If your item arrives damaged, tell us within 30 days of delivery and include clear photos (a short video if the photos do not show the damage). We will arrange a replacement or a refund, or a partial refund if only part of the item is affected. Damage only to the outer shipping box, or minor cosmetic marks that do not affect use, are not treated as damage.

Wrong or missing items

If you receive the wrong product, the wrong color or size, or a part or accessory is missing, contact us within 30 days of delivery with photos. Depending on the problem, we will resend the item or part, or refund you.

Orders that do not arrive

If your tracking shows a delivery problem, contact us right away and we will work through it with you. If tracking shows the order as delivered but you cannot find it, please check with neighbors and your local post office first, then contact us.

Cancelling an order

You can cancel for a full refund before your order has been processed by the warehouse. Contact us as soon as possible; once processing has started we cannot guarantee a cancellation.

Change of mind

Because items ship internationally, we are not able to accept returns for a change of mind, an incorrect option chosen at checkout, or an incorrect address.