FAQ

How long will my order take?

After dispatch, our fulfillment partner estimates about 5 to 11 days to the US, 4 to 15 days to Canada and 6 to 17 days to Australia, plus a few business days to prepare the order. These are estimates, not guarantees. See Shipping.

Do you charge for shipping?

No. Standard shipping is free to the US, Canada and Australia.

How do I track my order?

We email your tracking number as soon as the carrier provides it.

My tracking has not updated. Is something wrong?

Tracking can be slow to start and can pause while a parcel is in transit between carriers. If it has not moved for a week, contact us and we will check.

Will I pay customs or import fees?

In the US we do not expect so. In Canada and Australia most orders are low in value, but local rules apply and a fee may occasionally be collected on delivery. If a carrier asks you for a fee, contact us before paying.

My item arrived damaged. What should I do?

Contact us within 30 days of delivery with clear photos. We will arrange a replacement or a refund. See Returns and Refunds.

I received the wrong item, or something is missing.

Can I return something because I changed my mind?

Because items ship internationally, we cannot accept change-of-mind returns.

Can I cancel or change my order?

Contact us right away. Cancellation is possible before the warehouse processes your order. Address changes cannot be guaranteed once processing has started.